Terms

Last updated 3 November 2026

Who we are

MONOS Technology is a trading name of YVMC.AI LTD, registered in England and Wales (company no. 15066388). These terms apply to every quote, proposal, booking and project. Where a signed proposal or agreement conflicts with these terms, the proposal or agreement takes priority.

Estimates and proposals

Prices on this website, including the quote builder, are guidance only. Your final fees, scope and timeline are set out in a written proposal. Work starts once the proposal is accepted and the booking payment is made. Prices exclude VAT where applicable.

Fees and payment

• All packages are paid 75% on booking and 25% on delivery, unless your proposal says otherwise.
• Monthly services (such as Social growth, hosting and maintenance) are billed monthly in advance. Social growth has a 3-month minimum term.
• Final files and launch are released once the delivery payment is received.
• Invoices are payable within 7 days. Overdue accounts may be paused, and statutory interest and compensation may apply.
• Discounts and offers apply only under their stated conditions and have no cash value. Services bundled into a package have no cash value and are non-refundable if unused.

Third-party costs

Costs such as venue hire, travel, talent, printing, ad spend, software, domains and stock licences are charged at cost and agreed with you in advance.

Your responsibilities

You agree to provide content and approvals on time, to confirm you have the rights to anything you give us, and to make sure any venue is available and safe for filming or events.

Revisions

Each deliverable includes the revisions stated in your proposal. Further changes are charged, with video editing from £120 per hour.

Ownership

Work remains ours until it is paid in full. Once paid, you may use the approved final deliverables for your business. Raw footage, working files, templates and methods stay with us. We may show completed work in our portfolio, anonymised where an NDA applies.

Non-solicitation

For 12 months after a project, you may not directly hire or contract people or businesses we introduced to you without our consent. If you do, a finder's fee of 30% of the first 12 months' value or £2,000, whichever is greater, is payable.

Confidentiality

We keep your information confidential and will sign an NDA on request. You agree to keep our proposals, pricing and methods confidential.

No guarantee of results

We do not guarantee any particular outcome, such as reach, leads, sales or growth. Figures and case studies shown are illustrative. Concept designs in our portfolio use fictional business names.

Cancellations and refunds

Fees are non-refundable once work has started. Monthly services run for any minimum term, then end on 30 days' written notice. Content day dates are agreed in advance and cannot be moved or cancelled at short notice. If a one-off project ends early, fees for the work completed remain payable. If you are a consumer and ask us to start straight away, you lose your right to cancel once the services are fully performed.

Consultations with Aisha

20-minute (£45) and 1-hour (£90) sessions are advisory only, and are not legal, financial, tax or investment advice. Fees are non-refundable, and you are responsible for any action you take.

Liability

To the fullest extent permitted by law, we are not liable for the outcomes of services, advice or content, or for indirect losses. Where liability cannot be excluded, it is capped at the fees you paid for the specific service in the 3 months before the claim. Claims lie against YVMC.AI LTD only, not individuals. You agree to indemnify us for materials you supply and for your instructions. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under English law.

Events outside our control

We are not responsible for delays caused by illness, extreme weather, platform outages, venue closures or other events outside our control. We will agree a new date or a fair adjustment with you.

Spin & Win and free website draw

• The promoter is YVMC.AI LTD, trading as MONOS Technology. Entry is free and no purchase is necessary. Open to UK residents aged 18 or over, one entry per person and per business.
• Every valid entry wins one instant prize shown on the wheel. Instant prizes are for new clients, can be claimed within 60 days by emailing info@monos.ai with your code, cannot be combined with other offers and have no cash alternative.
• Every valid entry is also entered into a prize draw for one standard website of up to 5 pages (RRP £3,500). The prize excludes domain fees, hosting, third-party costs and ongoing maintenance.
• The draw closes at 23:59 on 31 December 2026. One winner will be picked at random from all valid entries and contacted by email by 9 January 2027. If the winner does not reply within 14 days, we may pick another winner.
• We may withdraw or change the promotion if circumstances outside our control require it. Entries that are automated, duplicated or fraudulent are invalid.

Governing law

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction. Questions? Email info@monos.ai.